Refund policy

Return & Refund Policy

Last Updated: 06 August 2026

Welcome to RareOnline.store. We strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged during delivery.

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The product is significantly different from its description.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • All original packaging, tags, manuals, and accessories must be included.

  • Proof of purchase (Order ID or invoice) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or improper handling.

  • Products without original packaging.

  • Personalized or custom-made items.

  • Digital products, gift cards, or downloadable content (if applicable).

  • Hygiene or personal care products once opened.

3. Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days.

  • The refund will be credited to the original payment method or bank account, depending on the payment mode.

  • Shipping charges are non-refundable unless the return is due to our error.

4. Replacement

If you receive a damaged or defective product, we will offer:

  • A replacement (subject to stock availability), or

  • A full refund if a replacement is unavailable.

5. Return Procedure

To initiate a return:

  1. Email us at rareonline27102000@gmail.com with your Order ID and clear photos of the product.

  2. Our support team will review your request within 24–48 hours.

  3. If approved, return instructions will be shared.

  4. After inspection, your refund or replacement will be processed.

6. Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, cancellation is not possible. You may request a return after delivery if it meets the eligibility conditions above.

7. Contact Us

For any questions regarding returns or refunds, please contact us:

RareOnline.store
Phone: 7994252753
Email: rareonline27102000@gmail.com

We value your trust and are committed to resolving your concerns as quickly as possible.